Your main tasks will be
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Manage inbound calls, emails and chat.
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Recommend our costumers how to find the best offers in our website.
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Manage incidences of deliveries and follow up the case until the end.
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Coordinate the cases with other teams, if needed.
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Provide solutions to our clients in the post-order issues: returns, replacements, refunds...
Requirements
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Native or proficiency in French and Spanish (both written and spoken).
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Minimum of 2 years of experience in a similar role (e.g., Call Center, Customer Service, or related fields).
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English level B2 or higher.
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Excellent communication skills, a positive attitude, and a strong willingness to assist others.
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Customer-centric mindset with a passion for delivering outstanding service.
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Commitment to excellence with strong organizational, planning, and execution abilities.
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Detail-oriented and comfortable working in fast-paced, high-pressure environments.
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Team player with the ability to collaborate across departments, share successes and challenges, and work together to find solutions.
It will be positively valued:
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E-commerce experience.
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Knowledge of the Zendesk tool.
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Experience in the beauty, health, and personal care sector.
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Other languages are a plus.
Barcelona, Hybrid
Full-time
6-Month Contract
eCommerce
Customer Experience
LI-CM1
LI-HYBRID
