Your main tasks will be
- Manage inbound calls, emails and chat.
- Recommend our costumers how to find the best offers in our website.
- Manage incidences of deliveries and follow up the case until the end.
- Coordinate the cases with other teams, if needed.
- Provide solutions to our clients in the post-order issues: returns, replacements, refunds...
- Higher studies in administration or similar.
- + 2 years of experience in a similar position (Call Center, Customer Service, etc.).
- Minimum English B2.
- Communication skills, positivism, and always willing to help.
- Customer orientation above all else.
- Excellence: organizational, planning, and execution skills.
- Detail-oriented and used to working under pressure.
- Team: the ability to collaborate with other departments, be able to share achievements, and mistakes, and solve problems together.
- E-commerce experience.
- High level of Portuguese language.
- Knowledge of the Zendesk tool.
- Experience in the beauty, health, and personal care sector.
- Other languages are a plus.
#LI-AS2
